An Hue bridge gives you access to your bulbs from any internet-enabled location – perfect for controlling lights at home, in the office or even during vacation!
If the bridge’s lights are flashing, this indicates it’s having difficulty connecting to your home network and it could be for several reasons.
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Check your router settings
If your bridge is connected to your home Wi-Fi network and the power light is solid, yet you are unable to connect from a smartphone or tablet, there could be an issue with your router. It could be sending signals directly to Hue lights that is keeping it from connecting with phones; in such an instance it might help if you change its WiFi channel if this occurs.
Try forgetting your network from your device (iPhone or Android). This should reset all devices connected to your home network, forcing them to reconnect. If this doesn’t work, try moving your bridge closer to the router; this may provide stronger signal strength to connect with an app and create stronger links.
As it is essential that the Ethernet cable be securely attached, to ensure proper functioning of your bridge it is also important that its Ethernet port be securely attached and free from loose or disconnected parts; otherwise, this could cause it to stop functioning altogether. To check on this aspect check both ends of the cable for any loose spots before replacing if necessary.
An additional common issue is when your bridge does not receive sufficient power, preventing it from connecting to mobile devices. Make sure the power light is lit and that there are no wires disconnected from it.
If all other troubleshooting steps fail, restart the bridge. Rebooting is one of the easiest and simplest solutions to problems with any device and often solves minor ones.
Hue Pro app users can utilize bridge communication logging to capture any issues with their lighting setup and upload the information directly into the cloud. To activate it, navigate through the settings menu of the app to the Bridge Communication Logging section, where you can set the duration for which you would like to log for this option. Once started, this file can be sent off for further investigation by Hue support.
Check your Internet connection
The bridge is a small hub that allows you to access and control your hue bulbs from anywhere around the world, provided you have internet access. It is particularly helpful if you’re traveling and wish to turn off lights prior to leaving home or have difficulty connecting to your router in an apartment or dorm. While not requiring internet connectivity for operation, its use does necessitate wired connection as this device itself is non-wireless.
Restarting your bridge should be your first line of defense when experiencing connectivity problems, and is usually effective at resetting to its factory settings. Simply remove power cable, flip device upside-down and use a pointy object such as a pen to press reset button until device reboots – after which, connect back up with router/internet!
If the third light on your bridge is flashing, this indicates a network connection issue. This could be caused by various issues; unplug and reconnect your adapters from both router and bridge for 30 seconds before trying again; if that does not work try moving it to another ethernet port on your router for 5 minutes to see if this helps resolve it.
If your bridge is still having connectivity issues, a faulty ethernet cable could be to blame. In such an instance, swap out both cables to see if this fixes anything; otherwise contact a professional and have it replaced; in many instances this should do it; otherwise there are two fixes that allow you to continue using it without connecting to your router and keep its warranty intact – one may cost some money while the other can be done for free but may void your warranty altogether.
Check your Ethernet cable
Philips Hue is a great way to add smart lighting into your home, giving you control of bulbs from any mobile device or tablet – even when away from home! The system connects through Ethernet for more stable connection than Wi-Fi; however, like any piece of technology it may sometimes experience issues and fail to connect. In such an instance there are a few strategies you can try in order to fix it quickly and successfully.
First, ensure the bridge is connected to your router via Ethernet cable and all four lights are illuminated – power, network, Internet and internet lights should all be lit. If the bridge doesn’t have Internet access it could be due to problems with either its router or cable; in this instance unplug both power adapter and cable from router for 30 seconds before reconnecting them both and reconnecting bridge to internet; if problem still exists move bridge to different Ethernet port on router.
If the lights on your bridge are all lit, but your app cannot locate it, you can try forgetting its network. To do this, open your settings and select “Wi-Fi,” double-check that your device is connected to the correct network by looking for its blue checkmark, tap its name and select “Forget this Network,” and once your device has forgotten this network you can reconnect and enter your Wi-Fi password.
The hub supports wired connections, meaning you can use its included Ethernet cord to connect it directly to your router and eliminate the possibility of faulty Ethernet cord as being at the core of any issue. You could also unplug both power adapter and Ethernet cable from router for 30 seconds at a time before reconnecting them if that does not resolve it; otherwise you may require replacing your cord altogether.
Check your Hue app
If you receive an “unreachable” error message, it could indicate that either your bridge or one of its lights aren’t functioning as they should. To solve this, first make sure all lights are switched on from their light switches and that the Hue app is up-to-date. If that still doesn’t help, check the status of the bridge by looking at its LED indicators – first showing power; second connected; third blinking; this indicates possible Internet issues; in such a situation unplug it from its adapter and plug it directly into router; this should resolve matters.
Once that is completed, reconnect your Hue bridge through the Hue app by following its on-screen instructions. You may also need to reset it by unplugging its Ethernet cable from it and turning it upside down, finding its reset button (a small hole with a label reading “restore factory settings”) then pressing for five seconds with something pointed such as a pin until your front LED lights up while it resets itself.
Fixing connection issues using the Hue app’s logging feature can also be effective; use its error capturing feature to log error messages and uncover their causes. To enable logging, navigate to settings, tap gear icon and choose Logging; you can then specify type and duration for logging log. When enabled, error messages should appear in your log; if they continue after restarting router/bridge combinations or moving bridge closer to lights may help with ZigBee communication between them.