If you’re an Uber rider or driver, chances are that at some point in your career with the company you will need to contact a real live person for help. Luckily, there are several ways that you can do this. The best way to do this is through the Uber app, either in the Support Center for drivers or Your Trips for riders. This will allow you to get your problem resolved quickly and easily.
If your issue is related to an overcharge on an Uber ride or delivery, you can file a dispute through the app. First, you’ll need to log into your account and find the specific trip that you want to dispute. Once you’ve found the trip, scroll down until you see a “Review my fair or fees” option and select it. From here, you can submit your reason for disputing the charge and an Uber representative will review it. If your complaint is valid, you should receive a credit within a few business days.
If you have a more serious problem with Uber, the best way to contact a live person is through one of their local in-person support offices. These are called Greenlight Hubs and they are located in many cities around the US. These are staffed by representatives who can spend more time answering your questions than an online rep could. They can also help you with more complicated issues, such as those involving legal notices or consumer arbitration complaints.
In addition to the in-person Greenlight Hubs, Uber also has a number of online resources available for its drivers. These include a FAQ section, which answers common questions, and an online form for submitting new problems. It’s important to fill out the form correctly, as it will help ensure that your issue gets the attention it deserves. You can also ask your question on Twitter by tagging Uber’s official account, @Uber_Support. This account is verified, so you can feel confident that your question will be answered by a genuine Uber employee.
If you don’t feel comfortable using social media, or if your problem isn’t one that can be solved by contacting the company directly, you can try reaching out to Uber via their official Facebook page. This is another great resource for riders, and they’re known to respond fairly quickly to comments on their posts. However, you should always check for the blue verification mark before contacting an Uber support account through social media, as some fake accounts exist that may attempt to glean personal information from you.