As a popular e-commerce company that does billions of dollars in revenue each year, Groupon is no stranger to customer service requests. However, unlike most companies that offer their customers the option of calling them directly, Groupon does not have a dedicated customer service phone number and instead offers support via their website and mobile app. This article will outline how to contact Groupon by phone, as well as some tips to keep in mind when working with a customer support representative.
Founded in 2008, Groupon is an American global e-commerce marketplace that connects subscribers with local merchants by offering activities, travel, goods and services. The site’s e-commerce platform allows businesses to create discounts and coupons that can be purchased by consumers for a fraction of the regular price. The deals are then promoted to the site’s subscribers through e-mail, social media and mobile phone applications. Once the deal reaches a certain number of purchases, it becomes official and Groupon receives a share of the proceeds.
The company’s business model requires the sale of discounted products and services, which can be a risky proposition for some businesses. For example, restaurants may have to reduce their profit margins in order to attract Groupon’s audience, and these new customers may not turn into repeat customers. For this reason, it is important for small businesses to carefully research each opportunity and ensure that they will be able to make money from Groupon before signing up.
To sign up for Groupon, visit the Groupon website and click on the “Sign Up” button. Then, follow the prompts to fill out your personal information and the details of your business. Once you’ve finished, Groupon will review your listing and get back to you with any changes they require. Once your listing is approved, it will go live on the date you specified when you signed up.
For local small businesses, Groupon can be an effective way to increase brand awareness and bring in new customers. However, many small businesses struggle to recoup their investment after a Groupon deal goes live. To maximize your return, consider focusing on a product or service that is easy to measure and has a low cost. Also, be sure to include a discount on your Groupon that is similar to what you normally offer customers.
When contacting Groupon by phone, it is helpful to take notes while you are speaking with a representative. This will allow you to quickly recall important information and details, especially if you are dealing with a less experienced representative. Additionally, if you are not satisfied with your experience, it is always a good idea to request another callback from a different representative, as they may have more training and expertise in your specific situation.