How Can I Talk to a Paytm Executive?
If you are a Paytm user and have any issues, concerns or complaints then you can talk to the executives by calling the customer care number. The number can be found on the website or in the app. The executive will be able to help you with your issue and resolve it quickly. You can also reach out to the customer service executives by sending a message to them through their messaging option in the app.
Paytm is a consumer brand of One97 Communications that is into electronic mobile payments and e-commerce. The company was started in the year 2010 and has become one of the most popular and recognizable brands in the country. It is India’s largest digital payment platform and has a user base of over 200 million users. The company offers a variety of services including online mobile recharge, bill payment, ticket booking, cashback & offers, and financial services such as savings accounts, Paytm money, insurance, credit cards, loans etc.
The best way to contact the Paytm executives is through the website or the app. The company provides a 24×7 customer support to its customers. The customer can either call the customer care number or email them their grievances and queries. The company has also set up a grievance portal where the customers can register their complaints.
When you register a complaint, it is important that you provide as much information as possible about the issue. You should also include the reference/ticket number of your previous complaint if you have any. This will allow the executives to easily find your previous complaint and look into the matter.
If you are not satisfied with the final solution provided by the executives of the first level, then you can always escalate the case to the second level. You can do this by contacting the nodal officer through a phone number, e-mail address, or by writing to him mentioning your query with reference/ticket number of the previous complaint.
If you are still dissatisfied with the resolution of your problem at the end of the second level, then you can approach the banking ombudsman of the Reserve Bank of India. The ombudsman will take up your case and ensure that the problem is solved within 30 days.
